Understand what your members enjoy and what they want

This section builds the surveys you have conducted in SHAPE, GROW, and INVOLVE to create an environment that will attract and retain members

What do we want (Aims)	How do we get there (Steps)	What to use (Resources)
Aim) To build on feedback from Companions about what they enjoy and what they want	Alongside the results from the satisfaction survey in GROW, plan to keep things perceived as enjoyable and change those that are not	Case study: Changing the Culture in Response to Feedback