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Create an environment that will attract and retain members

This first section focuses on reviewing member happiness and satisfaction with the Chapter to ensure an appropriate environment can be created for growth. This process is also clearly linked with the topics covered by the INVOLVE and ENJOY arch stones and should therefore be considered in conjunction with them.

What do we want (Aims) How do we get there (Steps) What to use (Resources)
Aim) To review member happiness and satisfaction
  • Use a satisfaction survey to gather the views of each member and ensure all members feel understood, supported, and valued.

Individual Satisfaction Survey


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